We aim to ensure your order is delivered smoothly and promptly. Below, you'll find answers to common questions about our shipping process. If you have additional questions, feel free to contact us at Inspire@ChasePurposeInspires.com.
Shipping Policy
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1. Where do you ship?
We ship to most countries worldwide. However, there may be some restrictions depending on the destination. If you’re unsure, contact us before placing your order.
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2. Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. Use it to track your package’s progress. If you don’t receive this email, please check your spam folder or contact us for assistance.
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3. Who handles the shipping?
We partner with trusted carriers, including USPS, FedEx, and DHL, to deliver your order. Printful fulfills and ships many of our products directly from their facilities.
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4. How much does shipping cost?
Shipping costs depend on the order size, destination, and shipping method chosen at checkout. The exact cost will be calculated and displayed before you finalize your order.
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5. Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for certain locations. Please note that expedited shipping does not reduce production time.
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6. How much does shipping cost?
Shipping costs depend on the order size, destination, and shipping method chosen at checkout. The exact cost will be calculated and displayed before you finalize your order.
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7. Will I have to pay customs or import fees?
Orders shipped internationally may be subject to customs duties, taxes, or import fees. These charges are determined by your country’s customs office and are the buyer’s responsibility.
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8. Can I change my shipping address after placing an order?
We can update your shipping address if the order hasn’t been processed. Contact us immediately at [Your Contact Email] with your order number and updated address.
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9. What happens if my package is delayed or lost?
Delays can occur due to weather, customs, or other unforeseen circumstances. If your package hasn’t arrived within the estimated timeframe:
Check the tracking information.
Contact us at [Your Contact Email] for help.
For Printful-fulfilled items, their policy on lost or delayed packages applies. Learn more here: Printful’s Lost Orders Policy.
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10. How long does shipping take?
Shipping times vary depending on your location and the product type. Here’s a general guide:
United States: [Insert estimated range, e.g., 3–7 business days]
International: [Insert estimated range, e.g., 7–20 business days] Please note that these estimates include production time, as many items are made to order.
For items fulfilled by Printful, visit Printful’s Shipping Times for detailed information by region.
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11. What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, contact us immediately. We’ll work with Printful to resolve the issue by offering a replacement or refund. Learn more about their policies here: Printful’s Returns Policy.
Contact Us
If you have any other questions about shipping, feel free to reach out:
Email: [Your Contact Email]