Returns, Refunds, and Exchanges Policy

Last Updated: 1/3/2025

We strive to ensure your satisfaction with every purchase. Please review our policies below to understand how we handle returns, refunds, and exchanges. If you have any questions, feel free to contact us at [Your Contact Email].

1. Returns & Refund Policy

Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Items must be unused, unworn, and in their original packaging with tags attached.

  • Certain items, such as personalized products or intimate apparel, are non-returnable. Please check the product description for details.

Refund Process

  • Refunds are issued to the original payment method or as store credit, depending on your preference.

  • Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days.

  • Shipping fees are non-refundable, except for items returned due to damage or defects.

How to Initiate a Return

  1. Contact us at [Your Contact Email] with your order number and reason for return.

  2. We will provide a return authorization and instructions for shipping the item back.

  3. For damaged or defective items, please include photos with your request.

For Items Fulfilled by Printful

Items fulfilled through Printful are subject to their returns policy for damaged or defective products. For more details, visit Printful’s Returns Policy.

2. Exchanges Policy

Eligibility for Exchanges

  • Exchanges are allowed for items with manufacturing defects or incorrect products received.

  • We currently do not accept exchanges for size or color issues. Please refer to our sizing charts before placing your order.

How to Initiate an Exchange

  1. Contact us at [Your Contact Email] within 30 days of delivery with your order number and details about the issue.

  2. Provide photos if applicable (e.g., for defective or incorrect items).

  3. We will arrange for a replacement and provide a prepaid shipping label if necessary.

Processing Time for Exchanges

  • Once we receive the original item, we will process your exchange within 7-10 business days, subject to stock availability.

For Items Fulfilled by Printful


Exchanges for Printful-fulfilled items follow their replacement and production guidelines. Learn more about Printful’s Returns and Replacements Policy.

3. Important Notes

Non-Returnable and Non-Exchangeable Items

  • Personalized products, intimate apparel, gift cards, and final sale items are not eligible for returns or exchanges.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We do not refund original shipping charges.

Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately. We will arrange for a replacement or refund at no additional cost.

  • For items fulfilled by Printful, please refer to Printful’s Returns Policy for specific guidelines.

Lost or Undelivered Packages

  • We are not responsible for items lost or delayed by the carrier but will assist in filing claims if needed.

4. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us:

  • Email: [Your Contact Email]

We’re here to help and ensure you have a positive shopping experience